Camera won't connect to your phone, keeps dropping, or the photos never arrive? Find your problem below: each page lists the likely causes, the fix step by step with the camera menus, and where the camera maker's own app fits in.
Camera Connect, SnapBridge, Imaging Edge Mobile and XApp won't connect or keep dropping.
Canon stuck on “Start EOS Utility on the computer” or pairing never finishes? Approve on the camera, use the right Wi-Fi function and network, and re-pair.
SnapBridge drops the camera or loses Wi-Fi mid-download? Why it happens, the settings that keep it connected, and a cable option that can't drop.
Sony's Ctrl w/ Smartphone or Send to Smartphone won't connect to Imaging Edge Mobile? Check the app your camera uses, permissions and the camera's Wi-Fi.
Fujifilm XApp or the old Camera Remote app won't pair? Update, clear old pairings, allow permissions and pair again, plus a USB route to your phone.
Sony PC Remote, Fujifilm USB tether shooting and iPhone camera adapters that won't play along.
Sony Alpha or ZV not recognised over USB by your iPhone or Android? Switch USB mode to PC Remote, end the smartphone link, and use the right data cable.
Fujifilm not tethering to your phone over USB? Set USB TETHER SHOOTING AUTO and the USB power setting, use a data cable, then check the card.
Lightning camera adapter or USB-C dongle not passing your camera to the iPhone? The right adapter, “too much power”, allowing the accessory and hubs.
The phone leaves the camera's Wi-Fi, or the camera sleeps mid-shoot.
Phone jumps back to home Wi-Fi when joined to your camera? Why camera Wi-Fi has no internet, the settings that make it stay, and a better setup.
Camera drops the tether between sets? Lengthen auto power off or the standby timer, anchor the cable, and keep the phone awake on iPhone and Android.
Connected, but shots don't appear or don't reach the cloud.
Shots reach your phone but not Dropbox, Drive or the gallery? Check signal, data limits, low power modes, the destination's sign-in and file types.
Tether says connected but shots never show up? Check stills vs video, the camera's route, rated send, JPEG only, Sony's save setting and Fujifilm's card.
The Help Centre and guides cover set-up and the general checks for every camera. Still stuck? Contact support from the app with your camera model, phone model and whether you're on USB or Wi-Fi.